Find a Consultant
Problem: Alex needs help with his back pain and doesn't know how to get an appointment with a specialist
Advice: An advisor recommends he use the myEAP Find a Consultant service. The process is explained to Alex, his questions are answered and the parameters are set for Alex's search.
Solution: The Find a Consultant service looks for available appointments with appropriate specialists. This reduces Alex's waiting time because he is not always available for making and receiving phone calls. The EAP Find a Consultant service books an appointment for Alex who receives the contact details for the consultant's practice.
Conflict in the workplace
Problem: Thomas feels he is being treated poorly by his manager but is hesitant about addressing the issue.
Advice: During an EAP consultation, Thomas and an advisor work out what it is that is bothering him and what he would like to do about it. Arrangements are made for a constructive conversation with Thomas' manager.
Solution: Thomas understands his own reactions better, feels well prepared and can address his concerns with his manager calmly. It is an objective discussion which leads to the desired resolution.
Trouble sleeping
Problem: Julia is having trouble sleeping which is having a negative impact on her concentration and her energy.
Advice: During an EAP consultation, Julia and an advisor investigate the causes of her sleep issues, in particular stressful periods at work and at home. They discuss solutions.
Solution: The advisor encourages her to see a doctor, keep a sleep diary, exercise more and adjust her sleeping times. They also work out medium-term changes to how she handles stresses.
Mental Health
- Mental fitness, stress resistance & resilience
- Mindfulness training
- Healthy mental attitudes towards yourself and others
- Dealing with chronic stress
- Chronic fatigue
- Depression and anxiety
- Psychosomatic illnesses
- Addiction, dependency and abuse
- Difficulties living with other people
- Psychiatric illnesses
- Mental health crises and emergencies
- Advice on treatment indications and differential diagnostics
Parenting & Childcare
- Behavioural issues and abnormalities
- Parenting and resistance
- Problems at school and questions about learning
- Emotional problems in children
- Maternity leave, parental benefits, parental leave
- Nannies, babysitters, au-pairs
- Kindergarten, nursery and crèche
- Managing teenagers
- Transitioning to adulthood
Pastoral care (advice and services)
- Advice for employees with family members who require care
- Getting and financing the right care
- Nursing/health insurance and assessments
- At-home care services
- Out-patient care
- In-patient care
- Mandates and power of attorney
- Individual, systematic needs analysis for support services
- Statutory exemption
- Hospice and at-home care
Medical Consultation
- Care, prevention and early screening
- Before and after visiting the doctor
- Explaining illnesses, symptoms and diagnoses
- Alternatives and new treatment methods
- Medications and their effects and side effects
- Remedies, aids and medical products
- Vaccinations and preparing to go travelling
- Benefits provided by statutory and private health insurance
- Advice on rehab/mother and child treatment centres
Care management
Mental health service finder
- Professional advice and diagnosis for various psychiatric and psycho-therapeutic treatments
- Looking for appointments with suitable treatment providers and facilities
- Scheduling an initial consultation
- Shortening waiting times
- Evaluation after start of therapy (3 months)
Consultant appointment service
- Researching free appointments with consultants within a defined area
- Quick forwarding of information to clients
- Shortening standard waiting times
- Scheduling an initial consultation
In-patient treatment and rehabilitation
- Advice on in-patient services and diagnosis (urgent care, in-patient/day patient/psychiatric/psycho-therapeutic, rehab etc.)
- Looking for free capacities
- Support with formalities for admittance
Management & specialist coaching
- Instant phone consultation for all questions relating to managing employees
- Advice on questions to do with health, prevention, managing stress, behavioural abnormalities, returning to work after an illness, conflicts on the team, stress, preparing and following up on meetings
- Advice and supervision for specialist functions on how to with employees, e.g. HR managers, works councils, health managers, OHM officers
![[Translate to English:]](/fileadmin/_processed_/1/d/csm_vertrieb-isabel-franziska-bearbeitet_64ff9f9958.jpg "[Translate to English:]")